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FAQ
To learn more about YOUR responsibilities as a renter, please read our RENTER'S RESPONSIBILITY AGREEMENT.  In placing an order with us, it is understood that you are in agreement with the terms found on this page and in the RENTER'S RESPONSIBILITY AGREEMENT.  Thank you for choosing Nationwide Karaoke!

NOTE: This list is always being updated, so feel free to call us TOLL-FREE at 1-888-752-7265 if you have any additional questions or for further clarification.

Top Questions
Get Answers to the Following Popular Questionis by Entering the Corresponding Code When You Call TOLL-FREE:  1-888-752-7265

General

What Are Your Rates? We offer the BEST RATES in the business! Simply visit our Home page to see our prices and place your order.

What Types of Payment Do You Accept? We keep it simple! You may pay with CREDIT CARD, DEBIT CARD, PAYPAL. We DO NOT accept PERSONAL/BUSINESS CHECKS, MONEY ORDERS, ETC. WE DO NOT FILL OUT CONTRACTS, W9s, ETC. WE DO NOT SEND INVOICES, OTHER THAN YOUR PAYPAL RECEIPT. You pay for the service, Paypal sends you a receipt, we provide the service. Simple as that!

Is There a List of Your Songs On Your Website? Yes! Click Here for our Elite Karaoke System Song List.

What Styles of Music Do You Offer? ALL STYLES!!! What styles do you like?

Can I Make Special Song Requests? YES!  Absolutely!  You can ADD AS MANY SONGS AS YOU LIKE!  In addition to our SONG COLLECTIONS, individual SPECIAL SONG REQUESTS can be added to the ELITE SYSTEM for JUST $2/SONG for the first 5 songs and then JUST $1/SONG thereafter.  We also have LANGUAGE and RELIGIOUS PACKAGES that can be added.  Call 1-888-7-KARAOKE or Email Us for more information.

What is Your Refund Policy? 

CANCELLATIONS: All Rentals include a NON-REFUNDABLE $50 Fee subtracted from the total payment if you decide to cancel your payment for any reason. So, please place your order when you are ready to do so.

RENTAL REFUNDS: We offer refunds based on system performance and timely delivery and not personal preference or human error. The following Rental Refund policy is based on the expectation that your equipment should operate as promised and arrive in time for your event as verified by the respective mail carrier, if sent by mail.  ALL REFUND REQUESTS MUST BE SUBMITTED BY PHONE AND BY EMAIL.

• We individually inspect each piece of equipment before it is sent out to insure it is fully operational and again when it is returned. However, in the event you receive equipment that does not work properly we will send you a replacement in time for your event and give you a 50% refund of your rental fee or refund 100% of your rental fee and offer you a 50% off your next rental. To receive a refund of any kind, you must test the system and contact us by phone and email by 9p the same day you receive it and it must be delivered and scanned by the respective mail carrier to be shipped back to us by 10a the following mailing day.
• If your equipment works when received, but ceases to function properly during you event, we will refund 50% of your rental fee for that piece of equipment. Again, the item must be shipped back to us by 10a the following mailing day. Upon inspection and verification of equipment failure and confirmation that there was no human error or mistreatment to the equipment, we will refund 50% of your rental fee for that piece of equipment minus shipping fees.
• We always ship on time, guaranteed express delivery. However, if we fail to ship you the equipment on time, we will refund your entire payment, 100%, and give you a FREE rental for your next event. If the mail carrier fails to deliver the equipment on time then we will refund 100% of your rental fee along with 50% of any shipping fees refunded by the carrier and offer you a 25% discount on a future rental.
• We do not give refunds for equipment that works as advertised but for whatever reason the client is unable to operate or does not prefer. Our systems are very easy to use and we include easy to follow instructions. We are also available to answer any questions you may have regarding operation during normal business hours, Monday-Saturday CST. (So, we HIGHLY RECOMMEND you test your equipment and learn how to use it as soon as you receive it and not wait until the time of your event.) Our karaoke systems are designed to serve a wide variety of people and situations and, apart from special song requests for the Elite System, cannot be specially catered to the preferences of each individual or group.

Are There Any Additional Fees?  If you RETURN OUR EQUIPMENT ON TIME in the SAME CONDITION AS YOU RECEIVED IT, PACKAGED AS YOU RECEIVED IT then there are NO ADDITIONAL FEES beyond the cost of the rental.  Otherwise, the FEES are as follows:

CANCELLATION FEE: $25

LATE FEE: $35/Day

MISPACKAGING FEE: $25

DAMAGE/REPLACEMENT FEE: $25-$125 Duet Microphone, $250 Main Microphone/Karaoke System, $200 Song Card

Rentals

Why Rent a System When I Can Buy One? That's Simple: You GET THE SONGS AND THE SYSTEM WITHOUT the HASSLE! 

You may be able to purchase a VERY CHEAP karaoke system, but remember - you get what you pay for!  Cheap systems SOUND CHEAP, DIE FAST and become OUTDATED EVEN FASTER till they're nothing more than an OLD, EMBARRASSING RELIC collecting dust in a corner of your home like most CHEAP-MART systems you see and all that BEFORE THE PARTY'S EVEN OVER!  Do you want your friends and family saying, "nice try" at having a karaoke party or DO YOU WANT TO HAVE A KARAOKE PARTY?! 

And, that's JUST THE SYSTEM ITSELF!  WHAT ABOUT THE MUSIC?  You need SPECIAL KARAOKE MUSIC where the WORDS FOLLOW ALONG on the SCREEN!  And, don't even THINK of trying that VOICE REMOVAL FAKERY on your mp3 collection unless you want the music to sound like R2-D2 in a TIN CAN, not to mention it DOESN'T WORK - the VOCALS ARE STILL THERE!  EMPTY PROMISES!  And any "FREE" karaoke music you find out there is going to sound just as cheesy - YOU'RE BETTER OFF PLAYING THE MUSIC YOURSELF on YOUR CASIO KEYBOARD than singing along with those clunkers.  Again, do you want them saying "nice try" or THAT ROCKED!...?  

So, you've got your cheapo system and now you're going to try to find GOOD music for it.  Ok.  Imagine the TEDIOUS HOURS and DOLLARS AFTER DOLLARS spent trying to get GREAT KARAOKE MUSIC for your new system. (Keep in mind, we don't have to imagine - this is our life.)  Now, instead of SAVING TIME AND MONEY you're actually SPENDING A WHOLE LOT MORE!  And, we mean A WHOOOOLE LOOOOOT MOOOOORE!  You can forget any social life you once had because now all your once "FREE" time will now be spent adding HUNDREDS if not THOUSANDS of songs to your new, soon to be forgotten, karaoke system.  And, NEW SONGS are COMING OUT LITERALLY EVERY DAY!  How do you expect to keep up with them all? We're talking a DAILY INVESTMENT of YOUR TIME AND ENERGY adding up to THOUSANDS UPON THOUSANDS of DOLLARS!  And, all this for a system you may use A FEW TIMES, if that. Not to mention the LEARNING CURVE of USING the equipment and getting it up to speed, i.e. PROGRAMMING, SOFTWARE, COVERTING SONG FORMATS, HARDWARE, ETC., ETC., ETC. (Trust Us:This ALONE is a NIGHTMARE YOU MAY NEVER WAKE UP FROM!) And, technology is constantly changing. What happens after you've done all this hard work only to find your brand new system has quickly become LAST YEAR'S LEMON, is out of date and now you need to start ALL OVER AGAIN? Then what?

At Nationwide Karaoke, we are ALWAYS ON THE CUTTING EDGE offering THE LATEST EQUIPMENT in KARAOKE SYSTEMS that we have PRE-SCREENED to be the MOST USER-FRIENDLY and EASY TO USE - ALL OUR SONGS ARE PRE-LOADED FOR YOU IN THE SYSTEM - NO COUNTLESS CDS to SHUFFLE THROUGH trying to find the song you want and SLOWING DOWN THE PARTY.  You just SELECT THE SONG YOU WANT ON SCREEN  or ENTER THE SONG NUMBER and PRESS PLAY - IT'S THAT SIMPLE!  And, we're ALWAYS ADDING NEW SONGS to OUR REPERTOIRE and can even ADD THE SONGS YOU REQUEST, i.e. LESS TIME AND MONEY YOU HAVE TO SPEND trying to track down the songs you want!  

Renting from Nationwide Karaoke avoids getting stuck with LAST YEAR'S LEMON of a system and a LIMITLESS MOUNTAIN of AVAILABLE KARAOKE SONGS, all of which you will NEVER POSSIBLY ATTAIN ! Just ask us, we're IN the karaoke business and we're STILL ADDING SONGS to our system DAILY for our customers! Why go through the neverending, laborious hassle and stress of dealing with all of the karaoke madness when we can do it for you? We spend EVERY DAY DOING IT! So, instead of you SPENDING A FORTUNE, the BETTER PART OF YOUR LIFE and DRIVING YOURSELF CRAZY in the process trying to be the karaoke guru, let us TAKE CARE OF ALL YOUR KARAOKE NEEDS for a mere FRACTION OF THE COST: FINANCIALLY, PHYSICALLY, EMOTIONALLY, PSYCHOLOGICALLY - YOU NAME IT! 

Just CALL 1-888-7-KARAOKE to RENT NOW and DISCOVER what HASSLE FREE KARAOKE was meant to be!

How Do I Rent Equipment? Oh, that's easy! To get the best rates, just click here and make a payment on our main page or call us at 1-888-7-KARAOKE. Simple as that!

Is the Rental System Easy to Use? Can you dial a phone? Can you press a button? Then you can use our rental system. It's that easy! It's just plug & play. Enter the song number the same way you would dial a phone or scroll down the page alphabetically to find the song you want, press play and you're singing karaoke. All the songs are built-in. No CDs to mess with. It's so easy to use a child could do it, though we do always recommend parent supervision.

Is the Rental System Easy to Transport? Well, it weighs less than 3 pounds and could be easily carried in a purse or small bag. How's that for easy?

What Does the Rental System Include? All of our karaoke systems offer more than enough for an entire event's entertainment and then some. Complete with key, tempo, echo, volume control, 2 microphones and video lyrics. Uses standard RCA/PHONO (Red, White & Yellow) AV connection and can be connected to virtually any tv, stereo and/or sound system.

SHIPPING

When Will My Shipment Arrive? We ship your rental by STRESS-FREE, GUARANTEED, EXPRESS DELIVERY to arrive the BUSINESS DAY (MONDAY-FRIDAY) BEFORE YOUR EVENT so you have time to test the system, call with questions, etc.  This also gives us a "cushion" day, so, in the rare event it is needed, we can still overnight any replacement parts, additional equipment, etc.  (PLEASE NOTE: It is not to your advantage or our's to ship you equipment late or equipment that does not work. We want you to have a great time and tell all your friends, not be stressed about late or non-functioning equipment, so we make sure we do it right. We are the inventors and leaders in the Nationwide Karaoke Rental business and we triple check to ensure we are shipping fully functional equipment on time for your event.)  If your event happens to be tomorrow or you need us to ship to arrive the day of your event, we certainly can, however, in accordance with our Terms & Conditions, you will only be covered for our equipment from the event date onward, since we will obviously NOT have an extra day to overnight you any replacement equipment, additional accessories, etc. 

Which Shipping Option Should I Choose? We ship your rental by STRESS-FREE, GUARANTEED, EXPRESS DELIVERY so you're not wondering if it's going to arrive on time for your event.  (We DO NOT USE GROUND shipments for your rental delivery because there is no guarantee of when they will arrive and Ground shipments are especially unpredictable around the holidays...and most other days.) You can choose a 3 DAY EXPRESS, 2 DAY EXPRESS or OVERNIGHT DELIVERY. REMEMBER: We will always ship to arrive the business day before your event, unless your event is tomorrow, so choosing a shorter shipping time will not make your shipment arrive earlier. (To have a shipment arrive earlier, you can ADD EXTRA DAYS in advance, which are cheaper than paying a late fee. Please, see Accessories.) For example, if your event is this coming Saturday, and you place your order by 5p CST the Tuesday before this coming Saturday, then you will want to choose the 3 DAY DELIVERY option. If you order between 5p CST the Tuesday before this coming Saturday and 5p CST the Wednesday before this coming Saturday, then you will want to choose the 2 DAY DELIVERY option.  If you order between 5p CST the Wednesday before this coming Saturday and 5p CST the Friday before this coming Saturday, you will want to choose the OVERNIGHT option. If you order after 5p CST the Friday before this coming Saturday, you will want to change your event date to a date after the Monday following this coming Saturday because that's when your order will be processed.  (You can also try calling us in the rare event we may be working late that night, but don't count on it....it is Friday, after all.)  If you fail to choose the correct shipping option, we will simply deduct the difference from your deposit.

Can I Pick Up the Rental? We ship nationwide straight to your door, saving you time, money and hassle. We DO NOT currently offer local pick-up.

When Do I Need to Return My Rental Equipment? Unless you PAID or would like to pay for ADDITIONAL RENTAL DAYS, your EQUIPMENT IS DUE FOR RETURN THE DAY FOLLOWING YOUR EVENT!  MAIL RENTALS (i.e. rental(s) that were mailed to you) are DUE for SHIPMENT the DAY FOLLOWING YOUR EVENT and should be returned to a STAFFED facility of the mail carrier so it can be scanned in.

DEPOSIT

Why is There a Deposit?  Do I Get It Back? These are rentals, after all.  We've found the odds of us getting our equipment back increase when renters leave a deposit.  We've tried it both ways, and unfortunately in this case, money talks.  Of course you'll get your deposit back, as long as you return your system on time in the same condition.  That's why it's called a DEPOSIT.  We just want to make sure we get our equipment back on time and in the same condition we rented it. The money is then simply refunded back to your card the same way it is when you return an item to any department store, etc.  It can take up to 2 weeks to process your refund from the day we receive your return shipment. To learn more, please see our Terms & Conditions.

Have a question you didn't see here? Just give us a call at 1-888-7-KARAOKE (1-888-752-7265)!