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Renter's Responsibility Agreement

BY RENTING FROM NATIONWIDE KARAOKE IT IS UNDERSTOOD THAT I HAVE READ, AGREE WITH AND WILL ADHERE TO THE FOLLOWING:

Our Philosophy: The Golden Rule

We are grateful to have an ever increasing number of valued customers who not only return year in and year out, but month and even week in and out. We work hard for our customers and our customers show their appreciation. It's an answer to our prayer: "give us good customers and help us to be good to our customers." And, we're happy to say the majority of our customers are "good customers."

Unfortunately, this doesn't apply to everyone, as much as we'd like it to. There are a minority of customers who want to blame others for their own mistakes. For example, not placing an order in time for their event, not returning their rental on time, not following the rental and return instructions, not testing their rental system when received, etc. And, rather than simply taking responsibility they, unfortunately, prefer to not take responsibility and do the unreasonable. Our desire is to serve everyone equally, but, if necessary, we will deny future rentals to those who choose not to be reasonable, rational and take responsibility as outlined below. So, we urge all of our customers to please actually READ our TERMS & CONDITIONS (this is a rental, after all) and then simply take responsibility, as agreed, and we will do the same. And remember, it is karaoke...so...let's have fun!

Thank you for choosing Nationwide Karaoke! The Nation's First and #1 Nationwide Karaoke Rental Provider, for a reason! We look forward to serving you!

SONG LIST UPDATES

As a RENTER, I AGREE and UNDERSTAND that the SONG LIST is Constantly Being Updated and is SUBJECT TO CHANGE AT ANY TIME and therefore:

I agree to purchase any "must have" songs as Special Requests if I have any concern they will not be on the system
I agree to hold Nationwide Karaoke blameless for any Song List updates that directly affect my rental experience

SECURE MY SHIPMENT

As a RENTER BY MAIL , I AGREE to be RESPONSIBLE for MY SHIPMENT and, therefore:

I understand that the mail carrier is authorized to deliver my shipment to the address I provide, even when no one is present, without a signature release
I will provide an appropriate address for the mail carrier to deliver my package, with or without someone present to receive it
I will follow the tracking information from the mail carrier so that I know when the package will arrive and coordinate securing the package

As a RENTER BY MAIL, I AGREE and UNDERSTAND that I must provide the appropriate shipping information to Nationwide Karaoke and that, beyond shipping my package on time, Nationwide Karaoke is NOT RESPONSIBLE for me receiving my package at the address I provide. As a RENTER BY MAIL, I AGREE and UNDERSTAND that, unless the mail carrier damages or fails to deliver my shipment, I am responsible for my package from the moment it is shipped by Nationwide Karaoke and will be held COMPLETELY responsible for it.

TEST EQUIPMENT IMMEDIATELY

As a RENTER, I AGREE to TEST ALL EQUIPMENT IMMEDIATELY when received and therefore:

I will take everything OUT of the box I receive and FOLLOW ALL INSTRUCTIONS BEFORE CALLING Nationwide Karaoke with any questions.
I will not assume I know what the system looks like, but will FOLLOW THE ENCLOSED CHECK LIST and INSTRUCTIONS to insure all items are present and accounted for
I will keep GOOD TRACK of the RETURN LABEL included in my package

As a RENTER BY MAIL, I AGREE and UNDERSTAND that is is MY RESPONSIBILITY to TEST ALL EQUIPMENT IMMEDIATELY UPON DELIVERY by the MAIL CARRIER and FAILURE TO DO SO may prevent all opportunity to receive any necessary assistance and/or replacement of any equipment in the EXTREMELY RARE case that it may be needed.

USER ERROR RESPONSIBILITY

As a RENTER, I AGREE that Nationwide Karaoke is NOT RESPONSIBLE for USER ERROR or my INABILITY TO OPERATE any EQUIPMENT they rent to me and, therefore:

I AM RESPONSIBLE to FOLLOW THE INSTRUCTIONS closely and carefully and not assume I already know how to operate the equipment
If necessary, I will contact Nationwide Karaoke with any questions I may have MONDAY-FRIDAY 10a-4:30p CST, if they are not immediately available, LEAVE a VOICE MAIL or EMAIL with the purpose of my call so that Nationwide Karaoke may assist me as soon as possible.

REPACKAGE EQUIPMENT AS SHOWN AND DIRECTED

As a RENTER, I AGREE and UNDERSTAND that it is MY RESPONSIBILITY to REPACKAGE ALL RENTED EQUIPMENT AS RECEIVED and therefore:

My FAILURE to REPACKAGE the EQUIPMENT AS RECEIVED will result in me being fined a minimum $25 MISPACKAGING FEE.

RETURN SHIPMENT ON TIME

As a RENTER, I AGREE that it is MY RESPONSIBILITY to RETURN and/or SHIP ALL EQUIPMENT BACK to NATIONWIDE KARAOKE, therefore:

I will RETURN/SHIP ALL EQUIPMENT NO LATER THAN the MAILING DAY FOLLOWING MY EVENT DAY (unless I have previously purchased EXTRA DAYS from Nationwide Karaoke)
I understand that FAILURE TO RETURN EQUIPMENT ON TIME, regardless of who I entrust to do so, WILL RESULT in me being FINED a MINIMUM LATE FEE of $35/DAY.
I AGREE and UNDERSTAND that DELIVERING MY RETURN PACKAGE to the respective CARRIER AFTER their PICKUP/LATEST SHIP TIME for MY SHIPMENT TYPE the day following my event will result in me being CHARGED a LATE FEE.

As a RENTER, I AGREE that the SHIPPING RECORD provided by the SHIPPER of the package (FEDEX, UPS, USPS, DHL, ETC.) will be the FINAL AUTHORITY to determine if my package was returned on time.

SHIP FROM MAIL CARRIER FACILITY

As a RENTER BY MAIL, I AGREE that it is MY RESPONSIBILITY to DELIVER MY RETURN SHIPMENT ON TIME for SHIPMENT the DAY FOLLOWING MY EVENT to an OFFICIAL STAFFED FACILITY of the CARRIER on the RETURN LABEL and therefore:

I AGREE and UNDERSTAND that I CANNOT and WILL NOT Use a DROP BOX to Return My Rental.
I will ASK the CARRIER to SCAN the package immediately and REQUEST a RECEIPT from the CARRIER FACILITY as PROOF OF TIMELY DELIVERY.
I AGREE and UNDERSTAND that the CARRIER is NOT REQUIRED nor should they be expected to PICK-UP MY RETURN SHIPMENT from MY LOCATION.

I AGREE and UNDERSTAND that DELIVERING MY RETURN PACKAGE to the respective CARRIER AFTER their PICKUP (LATEST SHIP) TIME for MY SHIPMENT TYPE the day following my event will result in me being CHARGED a LATE FEE.

As a RENTER, I AGREE that the SHIPPING RECORD provided by the SHIPPER of the package (FEDEX, UPS, USPS, DHL, ETC.) will be the FINAL AUTHORITY to determine if my package was returned on time.

DAMAGE

As a RENTER, I AGREE and UNDERSTAND that any DAMAGE caused to the rented equipment while in my care or as a result of MISPACKAGING is MY RESPONSIBILITY and that I will be FINED ACCORDINGLY.

PAYMENT

As a RENTER, I AGREE and UNDERSTAND that in the event of default, to pay all reasonable collection charges and/or attorney fees.

DEPOSIT REFUND - MAY TAKE UP TO 2 WEEKS

As a RENTER, I AGREE and UNDERSTAND that, due to SHIPPING TIME, PROCESSING TIME and OTHER CUSTOMERS BEING SERVED, it may take up to 2 WEEKS for my DEPOSIT REFUND to be processed by Nationwide Karaoke FROM THE DATE THE RETURNED EQUIPMENT is RECEIVED by NATIONWIDE KARAOKE and even longer for Paypal and my Credit Card company or bank to credit the amount back to my credit card or account.

I AGREE to be PATIENT and WAIT AT LEAST 2 WEEKS before contacting Nationwide Karaoke in regard to receiving my DEPOSIT REFUND.
I AGREE that LATE FEES and other EQUIPMENT FEES may be DEDUCTED from my DEPOSIT and that I will closely read the refund statement for details

OTHER REFUNDS (AS COPIED FROM OUR FAQ PAGE)

As a RENTER, I AGREE with and UNDERSTAND the following:

CANCELLATIONS: Both Rentals and Events include a NON-REFUNDABLE $50 Fee subtracted from the total payment if you decide to cancel your payment for any reason. So, please place your order when you are ready to do so.

RENTAL REFUNDS: We offer refunds based on system performance and timely delivery and not personal preference or human error. The following Rental Refund policy is based on the expectation that your equipment should operate as promised and arrive in time for your event as verified by the respective mail carrier, if sent by mail. ALL REFUND REQUESTS MUST BE SUBMITTED BY PHONE AND BY EMAIL.

We individually inspect each piece of equipment before it is sent out to insure it is fully operational and again when it is returned. However, in the event you receive equipment that does not work properly we will send you a replacement in time for your event and give you a 50% refund of your rental fee or refund 100% of your rental fee and offer you a 50% off your next rental. To receive a refund of any kind, you must test the system and contact us by phone and email by 9p the same day you receive it and it must be delivered and scanned by the respective mail carrier to be shipped back to us by 10a the following mailing day.

If your equipment works when received, but ceases to function properly during you event, we will refund 50% of your rental fee for that piece of equipment. Again, the item must be shipped back to us by 10a the following mailing day. Upon inspection and verification of equipment failure and confirmation that there was no human error or mistreatment to the equipment, we will refund 50% of your rental fee for that piece of equipment minus shipping fees.

We always ship on time, guaranteed express delivery. We will generally ship your system to arrive the business day before your event. In some cases, we may need to ship your shipment to arrive the day of your event. Unless this was requested by the customer, we will usually give you a small discount for this inconvenience. If we fail to ship you your equipment in time for your event, we will refund your entire payment, 100%, and give you 50% off your next rental. If the mail carrier fails to deliver the equipment on time then we will refund 100% of your rental fee along with any shipping fees refunded by the carrier and offer you a 25% discount on a future rental.

We do not give refunds for equipment that works as advertised but for whatever reason the client is unable to operate or does not prefer. Our systems are very easy to use and we include easy to follow instructions. We are also available to answer any questions you may have regarding operation during normal business hours, Monday-Saturday CST. (So, we HIGHLY RECOMMEND you test your equipment and learn how to use it as soon as you receive it and not wait until the time of your event.) Our karaoke systems are designed to serve a wide variety of people and situations and, apart from special song requests for the Elite System, cannot be specially catered to the preferences of each individual or group.
Rental Fees and Shipping Fees are Separate. Unless otherwise specified in this agreement, Shipping Fees are non-refundable.

ADDITIONAL FEES

As a RENTER, I AGREE and UNDERSTAND that additional fees may apply to my order, including:

SHIPPING FEES:

As a RENTER, I AGREE and UNDERSTAND that If I fail to select the correct shipping amount with my order, the SHIPPING & HANDLING BALANCE will be DEDUCTED from my DEPOSIT REFUND.
As a RENTER, I AGREE and UNDERSTAND that if my order requires a SATURDAY DELIVERY that an additional $15 will be DEDUCTED from my DEPOSIT REFUND.

CANCELLATION FEE: $25

LATE FEE: $35/Day

MISPACKAGING FEE: $25

DAMAGE/REPLACEMENT FEE: $25-$125 Duet Microphone, $250 Main Microphone/Karaoke System, $200 Song Card